Services

A one-stop shop for customer enquires

Our aim at Compucat is to provide first-class customer service via our dedicated and fully trained Customer Services team. Offering a professional and friendly service, our fully trained staff ensures we offer the highest level of service at all times in order to meet our customer's varied needs. Our newly formed Customer Services team is a one-stop shop so whether you're looking to place an order, make a return, change delivery details or resolve an issue; you can now do all this via the same agent and through the one department. Now that's worth shouting about!

The Customer Services team is a one-stop shop handling all customers enquires including

• Replacement orders
• Order tracking and confirmation
• Sourcing of missing items
• Provision of warranty information
• Approval of return requests
• Arrangement of collections (where applicable)
• Resolution of payment disputes & overdue invoices
• BSI audited complaints procedure

Service levels we like to shout about!

We pride ourselves on our rapid response to calls received and ensure that we always respond to all email enquiries quickly and efficiently.

• The majority of calls are answered within 20 seconds
• Less than 3% of all calls received are abandoned
• All emails received are given a unique ID number so that customers can track their progress
• 95%+ of emails received are resolved within 48 hours